We live in an uncertain world. Acts of God, even when foreseen, like a cyclone striking where we live, cannot be stopped. Last month, it happened in Vanuatu. I felt for that poor Island country and decided to post some pictures on this blog. Climate change has exacerbated storms, floods, natural catastrophes that it could happen anywhere anytime.
Although there is nothing you can do about stopping their onslaught, you can do much for yourself by responding positively.
But, what if you are strong and someone is weaker? You can help yourself by giving them support. Support, helping others to get up when they are fallen, to see the good and the best in them, is good for the community as much as for the person.
That is the theme of this week’s cartoon: support.
Think of ways you can give support to someone close to you who is weak: your work colleague, your brother or sister, your neighbor, a stranger you met on the road…
You could end up giving yourself a needed boot indirectly.
On the 14th and 15th of March last month, a category 5 storm, named Tropical cyclone Pam hit the Island nation of Vanuatu. The speed of the storm was measured at 155 mph. Days later, about 11 persons were reported killed, 70% of the population displaced.
Before the storm, Vanuatu was a tourist destination. Its people were subsistence farmers. It exported copra to New Zealand and Australia. Port Vila, the capital, was one of the poorest places in the South Pacific. Weeks after, the people are beginning to settle down to usual life. But, they need help. Tourism has to be revived by people spreading the word that Vanuatu is going to return to its usual beauty.
This is my contribution to helping Vanuatuans. This series of pictures, Vanuatu – Before and After, were creative commons photographs compiled from image repositories on the web, especially Flickr and Wikimedia Commons.
Dry coconut is used to make copra, a Vanuatuan export.
When Pasteur advocated rigorous washing in hospitals by doctors and nurses as a way to fight off infections, particularly during surgical operations, he was scorned. In the nineteenth century, many health professionals believed diseases were spontaneously generated, possibly influenced by the theory of evolution. Later, when it was proved that germs enter living organisms from the environment, hygiene and attention to washing and cleanliness took its position in medical practice.
That was a case where practice and concept (or theory) were mismatched. In such cases, education and public awareness campaigns are powerful tools for bridging the gap.
When the fact and idea doesn't match.Credit: Charlotte on Flickr
In a similar vein, bill shock prevention could be falling into that class. If you read this Syniverse bill shock prevention document, bill shock prevention has the mobile subscriber in mind. It enables subscribers to set spending and/or usage thresholds based on pre-established policies.
Unfortunately, a recent study has called its economic value into question. The study conducted by Mathew Osborne, an assistant professor of marketing at the University of Toronto Mississauga, and Michael Grubb, an assistant professor of economics of Boston College, argues that the practice might be going contrary to the claims.
Bill shock prevention might be costing subscribers.
By sending timely SMS or email alerts to customers when plan threshold is about to be breached, mobile network operators hope to save their customers' money, make them happier and increase company revenue while protecting themselves against customer churn. It seems that is but a concept.
In reality, such SMS or email alerts induces a secondary behavior on the subscribers. It makes them to decrease their network usage, stop using the plan or switch to a wrong plan. All these makes the cost of usage more expensive for the subscriber.
It is estimated that the average subscriber cost increment when network operators implement bill shock prevention strategies is about $33. Calculate this by the subscriber base of each mobile operator and you’ll understand why this is possibly an externality the society might have to address.
To bridge the gap, subscribers have to be more educated on their plan usage details. They should have access to summaries of past usage, to weekly and monthly usage histories. "Perhaps a better avenue is policy that helps consumers do a better job of forecasting their usage," they posit.
Whatever the case, this externality is not common to network operators only. Utility companies, banking overdrafts and health insurance do fall into this category of mismatches which might have to be addressed.
